Independent Audit Finds LG&E, KU Customer Service Lacking

An independent review ordered by the Public Service Commission has found Kentucky Utilities and Louisville Gas and Electric’s customer service falling short of what is expected. The report was released today. The review found that satisfaction with the utility’s customer service has steadily declined since 2008, and that call centers around the state aren’t meeting […]

Library to Get Computers with Grant from E.ON U.S.

By Elizabeth Kramer The Louisville Free Public Library’s main branch will soon be getting nearly 100 computers its purchasing with a new grant. The $150,000 grant from E.ON U.S., which owns the Louisville Gas and Electric Company, is helping pay for the computers. They’ll be installed into three areas of the library’s main branch that […]

LG&E Customers Weigh In On Rate Hike Proposal

By Rick Howlett Louisville Gas and Electric customers lined up Monday evening to comment on rate increases requested by the utility. The hearing at Male High School was conducted by the Kentucky Public Service Commission, which is holding meetings across the state on rate hikes proposed by LG&E and its sister company, Kentucky Utilities.         The […]

PPL Chief: Utilities Purchase "Transformational"

By Rick Howlett The chairman of PPL Corporation is calling his company’s pending purchase of Louisville Gas and Electric Company and Kentucky Utilities a transformational event. James Miller says the acquisition will bring together three of the best utility companies in the United States and turn PPL into a more geographically diverse operation. “Most importantly, […]