PSC Issues Recommendations to Address LG&E, KU Customer Service Issues

by Ron Smith, Kentucky Public Radio

The Kentucky Public Service Commission has issued recommendations it hopes will improve satisfaction with Louisville Gas and Electric and Kentucky Utilities’ customer service.

In September, an independent audit found numerous faults with the utilities, ranging from mistaken meter readings to unresponsive call centers. Commission spokesman Andrew Melnykovych (mel-nuh-KO-vich) predicts LG&E and KU customers will notice a difference.

“It’s principally going to benefit those customers who have an occasion to interact with the utility with respect to billing issues and those sorts of things but should be an overall improvement for all customers, yes.”

The recommendations include better staffing of call centers and improved customer service at every management level. The utilities are required to provide the PSC with periodic reports on the implementation of the action plan.