As Power Restoration Winds Down, Insight Monitors Cable Connections

by Gabe Bullard on August 16, 2011

Electricity has been restored for most Louisville residents, but several people found that when their lights came on, their Internet connections and cable television did not.

Cable often follows the same path as power lines, and Louisville Gas and Electric has priority access to damaged connections and poles.

“Typically, we are there on site when they finish working, particularly if it’s one of our core systems or a piece of our fiber network, and again, we didn’t have any of our fiber network go down,” says¬†Insight Communications spokesman Jason Keller.

The wind storm of 2008 and ice storm of 2009 did more damage to the network than this weekend’s storm, so Keller says reconnecting customers was either fast or not necessary.¬†He adds that the company knows when service isn’t working at an address, but there is no way for customers to track outages the way they can with LG&E.

“We have discussed that, previously, but we haven’t made any plans of doing something like that. But if anything like that changes, we’ll be certain to alert our customers to that,” he says.

Keller says most of the service outages reported in the last few days have been related to power outages. As of Tuesday afternoon, about 1,000 Insight customers were disconnected.

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