Louisville’s Merger 2.0 Task Force survey results were revealed on Wednesday. Of the five main Metro services, transportation issues produced the most dissatisfaction.
The survey measures the public’s response to the services they receive from Metro Government, including police, fire, EMS, waste and transportation. Over 1,000 phone interviews were conducted in July for the survey and while it’s considered a random sample it does include people from diverse income levels and ethnicities throughout Jefferson County.
Most people reported being happy with what Metro Government offers. Seventy-one percent were satisfied with police services, with few mentioning corruption or abuse.
For fire, 90 percent said they were highly satisfied. There was slightly lower satisfaction with EMS around the mid 80s with mentions of response time. In waste services, 78 percent were satisfied and a majority of dissatisfied people paid a private company.
While other Metro services received higher levels of satisfaction among the sample, transportation issues were of most concern. Only 50 percent said they were happy with public transportation in the city.
Those with less income were more satisfied with TARC, but also wanted more bus routes and better bus stops. Those who make more than $80,000 said they are less interested in TARC and would like to see a light rail.
Over 50 percent said they’re satisfied with the city’s ability to serve its citizens.
Eight percent of the survey admitted they didn’t know that a merger in 2003 happened. A large portion were unsure what exactly merged and how residents throughout the county are taxed.