Louisville Gas and Electric officials are prepared for power outages following this evening’s (Wednesday’s) winter storm.
LG&E has asked crews in other cities to be on standby, in case they are needed to help restore power in Louisville. Dozens of crews came to Kentucky in early 2009 after ice storms caused widespread outages. Spokesperson Chris Whelan says since that storm LG&E has made several improvements, among them: enhancements to the way outages are recorded and to the way the company communicates with customers.
“We’ve allocated extra resources just do to that,” she says. “We still have to do the original assessment, but we’re hoping to give customers better information about when their power will come back on.”
Outages can now be reported online, which Whelan says is surprisingly popular, as customers use their phones or office computers to go online during outages. Whelan says crews have also been more aggressive about trimming tree limbs that may fall on power lines.