Louisville’s utility company is upgrading it’s computer system, meaning customers will see some changes on their bill. LG&E spokesperson Chris Whelan says customers will get new account numbers, which will provide perks down the road.
“In the future we’ll be able to log a storm outage, or an outage of any kind, online,” says Whelan. “You will also be able start or stop service online, so there are some definite enhancements, but in the changeover, we expect that to be seamless for customers.”
Whelan says if customers have online bill-pay or pay through a program like Quicken, they’ll have to change their account number next month.
Another change involves the monthly due date. Instead of fifteen days from the billing date, the new due date will be twelve days from the billing date. But Whelan says there won’t be any late charges until bills are more than 15 days late.
The change was made to streamline the LG and E and Kentucky Utilities billing systems.